MECSI: Evaluation model for internal service quality
The measure of service to external clients was one of the principal foci in studies of service in the eighties, while the measure of service to internal clients went unattended although multiple studies have highlighted its visible effect on the satisfaction of final clients (external). This study s...
| Autores principales: | , |
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| Formato: | Artículo |
| Lenguaje: | spa |
| Publicado: |
Facultad de Contaduría Pública y Administración
2014
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| Acceso en línea: | https://revistainnovaciones.uanl.mx/index.php/revin/article/view/57 |