MECSI: Modelo para evaluar la calidad del servicio interno (MECSI: Evaluation model for internal service quality)
Abstract. The measure of service to external clients was one of the principal foci in studies of service in the eighties, while the measure of service to internal clients went unattended although multiple studies have highlighted its visible effect on the satisfaction of final clients (external). Th...
| Autores principales: | , |
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| Formato: | Artículo |
| Lenguaje: | Spanish / Castilian |
| Publicado: |
Facultad de Contaduría Pública y Administración U.A.N.L.
2014
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| Acceso en línea: | http://eprints.uanl.mx/12603/1/11.22%20Art2%20pp%20191%20-%20213.pdf |