Evolution of the concept of quality and service quality measurement models
This article starts with the concept of quality and service, to explain the evolution of the concept of quality. It shows how quality in the service has been an issue that has been the subject of several investigations, a literary review of the quality of service models that have been developed in t...
| Autores principales: | , , |
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| Formato: | Artículo |
| Lenguaje: | spa |
| Publicado: |
Facultad de Contaduría Pública y Administración
2018
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| Materias: | |
| Acceso en línea: | https://revistainnovaciones.uanl.mx/index.php/revin/article/view/291 |