leadership in a call center of a company marketer and distributor electricity in northwest mexico
Using the Multifactor Leadership theoretical model (Bass and Avolio, 1995) was diagnosed the perceived leadership style by 161 workers of a Regional Call Center of a Mexican public company in charge of distribution and marketing of electricity. We used the short version of the MLQ (Multifactor Leade...
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| Formato: | Artículo |
| Lenguaje: | spa |
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Facultad de Contaduría Pública y Administración
2016
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| Acceso en línea: | https://revistainnovaciones.uanl.mx/index.php/revin/article/view/76 |