Liderazgo en un centro de atención telefónica de una empresa comercializadora y distribuidora de energía eléctrica en el noroeste de méxico (leadership in a call center of a company marketer and distributor electricity in northwest mexico)
Abstract. Using the Multifactor Leadership theoretical model (Bass and Avolio, 1995) was diagnosed the perceived leadership style by 161 workers of a Regional Call Center of a Mexican public company in charge of distribution and marketing of electricity. We used the short version of the MLQ (Multifa...
| Autores principales: | , , |
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| Formato: | Artículo |
| Lenguaje: | Spanish / Castilian |
| Publicado: |
UANL. Facultad de Contaduría Pública y Administración
2016
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| Materias: | |
| Acceso en línea: | http://eprints.uanl.mx/12628/1/13.25%20A1.pdf |