Quality service in the public transportation system and its impact in user’s satisfaction
Giving an excellent service trough quality attributes has been the constant in most organizations, now that it has a direct impact in client’s satisfaction as a user of the services, and in the strategic results of the organization. This research study makes a contribution to the area of administrat...
| Autores principales: | , , |
|---|---|
| Formato: | Artículo |
| Lenguaje: | spa |
| Publicado: |
Facultad de Contaduría Pública y Administración
2017
|
| Materias: | |
| Acceso en línea: | https://revistainnovaciones.uanl.mx/index.php/revin/article/view/272 |