Calidad de los servicios universitarios: Una percepción desde sus actores en una escuela de negocios (Quality of services university: A perception from their actors in a business school)

Abstract: This study aimed to evaluate the quality of university services in business school at a public university of Mexico from the perspective of its actors (students and teachers). To get to their results, a SERVQUAL scale was used with some adjustments, which is an instrument of multiple items...

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Bibliographic Details

Main Authors:	Araiza Vázquez, María de Jesús, Zambrano, José
Format:	Article
Language:	Spanish / Castilian
Published:	UANL. Facultad de Contaduría Pública y Administración 2016
Subjects:	HD Industrias, Economía Laboral y Agraria HM Sociología: General y Teorías L Educación en General LC Aspectos Sociales de la Educación
Online Access:	http://eprints.uanl.mx/12631/1/13.25%20A4.pdf