Calidad de los servicios universitarios: Una percepción desde sus actores en una escuela de negocios (Quality of services university: A perception from their actors in a business school)
Abstract: This study aimed to evaluate the quality of university services in business school at a public university of Mexico from the perspective of its actors (students and teachers). To get to their results, a SERVQUAL scale was used with some adjustments, which is an instrument of multiple items...
| Autores principales: | , |
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| Formato: | Artículo |
| Lenguaje: | Spanish / Castilian |
| Publicado: |
UANL. Facultad de Contaduría Pública y Administración
2016
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| Materias: | |
| Acceso en línea: | http://eprints.uanl.mx/12631/1/13.25%20A4.pdf |