Modelo de Servicio al Cliente Basado en la Metodología Dmaic para Organismos Públicos
Public Institutions that have the purpose of offering services, do not always worry about applying techniques or tools that contribute to the improvement of their processes. In this sense, the objective of this study refers to the design and implementation of a customer service model based on DMAIC...
| Autores principales: | , , |
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| Formato: | Artículo |
| Lenguaje: | spa |
| Publicado: |
Universidad Autónoma de Nuevo León
2018
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| Materias: | |
| Acceso en línea: | https://vinculategica.uanl.mx/index.php/v/article/view/1089 |