Calidad de los servicios universitarios: Una percepción desde sus actores en una escuela de negocios (Quality of services university: A perception from their actors in a business school)

Abstract: This study aimed to evaluate the quality of university services in business school at a public university of Mexico from the perspective of its actors (students and teachers). To get to their results, a SERVQUAL scale was used with some adjustments, which is an instrument of multiple items...

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Detalles Bibliográficos
Autores principales: Araiza Vázquez, María de Jesús, Zambrano, José
Formato: Artículo
Lenguaje:Spanish / Castilian
Publicado: UANL. Facultad de Contaduría Pública y Administración 2016
Materias:
Acceso en línea:http://eprints.uanl.mx/12631/1/13.25%20A4.pdf