Liderazgo en un centro de atención telefónica de una empresa comercializadora y distribuidora de energía eléctrica en el noroeste de méxico (leadership in a call center of a company marketer and distributor electricity in northwest mexico)

Abstract. Using the Multifactor Leadership theoretical model (Bass and Avolio, 1995) was diagnosed the perceived leadership style by 161 workers of a Regional Call Center of a Mexican public company in charge of distribution and marketing of electricity. We used the short version of the MLQ (Multifa...

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Bibliographic Details

Main Authors:	Saavedra, Elena, Galindo Mora, Juan Patricio, Coronado, José
Format:	Article
Language:	Spanish / Castilian
Published:	UANL. Facultad de Contaduría Pública y Administración 2016
Subjects:	HD Industrias, Economía Laboral y Agraria HE Transportación y Comunicaciones
Online Access:	http://eprints.uanl.mx/12628/1/13.25%20A1.pdf