MECSI: Modelo para evaluar la calidad del servicio interno (MECSI: Evaluation model for internal service quality)

Abstract. The measure of service to external clients was one of the principal foci in studies of service in the eighties, while the measure of service to internal clients went unattended although multiple studies have highlighted its visible effect on the satisfaction of final clients (external). Th...

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Bibliographic Details

Main Authors:	Balmori Mastachi, Gabriela, Flores Juárez, José Benito
Format:	Article
Language:	Spanish / Castilian
Published:	Facultad de Contaduría Pública y Administración U.A.N.L. 2014
Subjects:	HA Estadistícas HB Teorías Económicas, Demografía HD Industrias, Economía Laboral y Agraria HF Comercio: Contabilidad, Mercadeo
Online Access:	http://eprints.uanl.mx/12603/1/11.22%20Art2%20pp%20191%20-%20213.pdf