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    MECSI: Modelo para evaluar la calidad del servicio interno (MECSI: Evaluation model for internal service quality) by Balmori Mastachi, Gabriela, Flores Juárez, José Benito

    Published 2014
    “…The development of the methodology rests on a review of the literature, in research into the current practices of various companies, on the experience of researchers who have developed similar systems in various organizations, and on the use of the Research-Action model (apply the model and correct it based on experience). The result is a simple and practical methodology which allows specialists to choose the internal services they mean to evaluate (and eventually improve), identify the clients, develop and apply instruments and mechanisms for evaluating the level of service, and finally to deploy actions for improvement. …”
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