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    El valor de la cartera de clientes de empresas de telecomunicaciones en México (The value of customer portfolio for telecommunication companies in Mexico) by Saldaña, J., Palomo, M.

    Published 2006
    “…Nevertheless, only few companies have bothered to evaluate if their desirable individual customers are, from the risk stand point, are desirable collective customers based on the customers´ value change. …”
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    Article
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    Gestión de la seguridad de las empresas prestadoras de servicio logístico en Colombia by Duran Romero, Danid Esther, Lechuga Cardozo, Jorge Isaac, Guisao Giraldo, Erica Yaneth

    Published 2020
    “…The total number of respondents is certified in the BASC Standard, but only 43% certified in ISO 28000, the operators point out that the involvement with suppliers and the cultural change in the organization are obstacles to the implementation of ISO 28000. …”
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    Nueva gestión pública y gobernanza: desafíos en su implementación = New public management and governance: challenges in implementation by Gómez Díaz de León, Carlos

    Published 2013
    “…As elements of change management in the form of highlights strategic management and quality management with participatory component that characterizes the new governance model. Finally we point out some of the challenges that the model itself mean for society and civil society organizations.…”
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    Article

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