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    Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived... by Garza, Israel

    Published 2016
    “…Service encounters where the employee matches with the customer, is the time where they test all organizational intentions and where the customer receives attention. It is at this point where research has emphasis. Resumen: La lealtad sigue siendo uno de los principales temas y preocupaciones para los investigadores y practicantes. …”
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    El valor de la cartera de clientes de empresas de telecomunicaciones en México (The value of customer portfolio for telecommunication companies in Mexico) by Saldaña, J., Palomo, M.

    Published 2006
    “…Nevertheless, only few companies have bothered to evaluate if their desirable individual customers are, from the risk stand point, are desirable collective customers based on the customers´ value change. …”
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    Dinámica no lineal estocástica del mercado cambiario mexicano (Non-linear stochastic dynamic of the Mexican exchange rate market) by Cortez Alejandro, Klender Aimer, Rodríguez García, Martha del Pilar, Wong Boren, Adrián

    Published 2011
    “…The time series under study are the bid and ask interbank daily exchange rates from 1995 to 2010. As a starting point we begin analyzing the temporary structure of the variance, and later we look for a time serie model that best fits the data. …”
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    Comparación de herramientas para la creación de aplicaciones multimedia interactivas en el entorno universitario by Roque-Hernández, Ramón Ventura, Juárez-Ibarra, Carlos Manuel, Mota-Martínez, Salvador

    Published 2018
    “…Este artículo presenta los resultados de una investigación que comparó tres herramientas para la creación de aplicaciones multimedia interactivas en el entorno universitario: Power Point, Visual Studio y Captivate. …”
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    Gestión de la seguridad de las empresas prestadoras de servicio logístico en Colombia by Duran Romero, Danid Esther, Lechuga Cardozo, Jorge Isaac, Guisao Giraldo, Erica Yaneth

    Published 2020
    “…The total number of respondents is certified in the BASC Standard, but only 43% certified in ISO 28000, the operators point out that the involvement with suppliers and the cultural change in the organization are obstacles to the implementation of ISO 28000. …”
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