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El valor de la cartera de clientes de empresas de telecomunicaciones en México (The value of customer portfolio for telecommunication companies in Mexico)
Published 2006“…Nevertheless, only few companies have bothered to evaluate if their desirable individual customers are, from the risk stand point, are desirable collective customers based on the customers´ value change. …”
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El valor de la cartera de clientes de empresas de telecomunicaciones en México
Published 2006Get full text
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La docencia en el nivel superior desde la perspectiva del profesor universitario
Published 2023Get full text
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Gestión de la seguridad de las empresas prestadoras de servicio logístico en Colombia
Published 2020“…The total number of respondents is certified in the BASC Standard, but only 43% certified in ISO 28000, the operators point out that the involvement with suppliers and the cultural change in the organization are obstacles to the implementation of ISO 28000. …”
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Síndrome de Burnout en instructores de inglés en escuelas primarias públicas.
Published 2016“…In order to collect data, it was considered to use the Burnout Questionnaire for Teachers Revised, with 66 items in 5 points Likert scale, to measure emotional exhaustion, depersonalization and lack of personal accomplishment, with a total α = 0.92 in the original study. …”
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Síndrome de Burnout en instructores de inglés en escuelas primarias públicas.
Published 2016“…In order to collect data, it was considered to use the Burnout Questionnaire for Teachers Revised, with 66 items in 5 points Likert scale, to measure emotional exhaustion, depersonalization and lack of personal accomplishment, with a total α = 0.92 in the original study. …”
Get full text
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¿Cuánto cuesta la calidad?
Published 2005“…In this article the eonomic impact of of quality on operation costs of the ompanies, highlithing tow following factors: 1) poor quality cost, and 2) quality cost are pointed out is described. The theory behind the quality cost is discussed and a case in the metropolitan area of Monterrey with the objective of exploring the fenomenon of quality and its imoact on the related costa is given. …”
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