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¿Cuánto cuesta la calidad?
Published 2005“…In this article the eonomic impact of of quality on operation costs of the ompanies, highlithing tow following factors: 1) poor quality cost, and 2) quality cost are pointed out is described. The theory behind the quality cost is discussed and a case in the metropolitan area of Monterrey with the objective of exploring the fenomenon of quality and its imoact on the related costa is given. …”
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Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived...
Published 2016“…Service encounters where the employee matches with the customer, is the time where they test all organizational intentions and where the customer receives attention. It is at this point where research has emphasis. Resumen: La lealtad sigue siendo uno de los principales temas y preocupaciones para los investigadores y practicantes. …”
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Una perspectiva innovadora en la formación de administradores: el desarrollo de las inteligencias intra e interpersonales (A new way in training of the managers: development of int...
Published 2004“…This article lays out a new perspective for training of the managers from the point of view of leadership abilities as well as the emotional intelligence. …”
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Innovación en servicios en la era del conocimiento = Services innovation in the era of knowledge
Published 2008“…The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of the firm’s innovation process that fall in this segment.…”
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Innovación en servicios en la era del conocimiento (Services innovation in the era of knowledge)
Published 2008“…The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of the firm’s innovation process that fall in this segment.…”
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Intangibles en la valoración financiera de proyectos de inversión
Published 2011Get full text
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Intangibles en la valoración financiera de proyectos de inversión (Intangibles in the financial valuation of investment projects)
Published 2011“…Financial risks (market, credit or operational) are discounted thought probability, risk premium or stress testing. This point of view is far, a priori, from a social and success perspective of the investment, because of the uncertainty only affects to data (time, money and interest rate). …”
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El español neutro en el doblaje latino: La imposición a través de luchas simbólicas
Published 2022Get full text
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Impacto ambiental de la Industria Maquiladora en Nogales, Sonora
Published 2018Get full text
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La evolución de la figura del outsourcing en el marco jurídico y fiscal mexicano
Published 2019Get full text
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Quién es quién en el consumo mundial de acero: impactos y tendencias globales
Published 2012Get full text
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