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Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived...
Publicado 2016“…Service encounters where the employee matches with the customer, is the time where they test all organizational intentions and where the customer receives attention. It is at this point where research has emphasis. Resumen: La lealtad sigue siendo uno de los principales temas y preocupaciones para los investigadores y practicantes. …”
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Who's who in the steel consumption in the world: global trends and impact (Quién es quién en el consumo mundial de acero: impactos y tendencias globales)
Publicado 2012“…It is important to determine the main differences and identify the key points of improvement; this may help improve the strategy for getting better numbers in order to improve and maintain constant growth of a country and ensure a sustainable development. …”
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Design and manufacturing of a propeller for axial-flow fan
Publicado 2012Enlace del recurso
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Las negociaciones y el concepto de valor (Business and the value concept)
Publicado 2006Enlace del recurso
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Hacer estimaciones estadísticas (Making statistical estimations)
Publicado 2008Enlace del recurso
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Innovación en servicios en la era del conocimiento = Services innovation in the era of knowledge
Publicado 2008“…The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of the firm’s innovation process that fall in this segment.…”
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Innovación en servicios en la era del conocimiento (Services innovation in the era of knowledge)
Publicado 2008“…The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of the firm’s innovation process that fall in this segment.…”
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