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    Innovación en servicios en la era del conocimiento = Services innovation in the era of knowledge by Cruz Reyes, Rafael

    Published 2008
    “…The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of the firm’s innovation process that fall in this segment.…”
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    Article
  16. 36

    Innovación en servicios en la era del conocimiento (Services innovation in the era of knowledge) by Cruz Reyes, Rafael

    Published 2008
    “…The understanding of this issue is very important to service providers companies, because they could adjust their innovation process more according to a service development model than an adapted product development one. This article points out the characteristics of the new knowledge era, the importance of innovation in services sector in this new economy and the typologies available for services with the purpose to help in the evaluation or adjustment of the firm’s innovation process that fall in this segment.…”
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    Article
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    El valor de la cartera de clientes de empresas de telecomunicaciones en México (The value of customer portfolio for telecommunication companies in Mexico) by Saldaña, J., Palomo, M.

    Published 2006
    “…Nevertheless, only few companies have bothered to evaluate if their desirable individual customers are, from the risk stand point, are desirable collective customers based on the customers´ value change. …”
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    Article
  19. 39

    La identidad profesional a-critica e instrumental del maestro normalista by Treviño Villarreal, Alejandro Javier

    “…ABSTRACT Talking about the professional identity of teachers and normal teachers of Nuevo Leon, is a point of analysis and reflection on a historical reality lived in all the towns of our State. …”
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    Otro
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