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Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived...
Published 2016“…Service encounters where the employee matches with the customer, is the time where they test all organizational intentions and where the customer receives attention. It is at this point where research has emphasis. Resumen: La lealtad sigue siendo uno de los principales temas y preocupaciones para los investigadores y practicantes. …”
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Diseño mecánico para optimización de una impresora 3D CNC de tipo experimental
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La gestión bajo una cultura de calidad en México: una verificación empírica. (Quality management in Mexico: an empirical approach)
Published 2004“…Al concluir, el autor sugiere estrategias adicionales para refinar futuros análisis de datos. This article points out what can be considered as “Management under a Quality Culture”, Total Quality Management [TQM] or simply Quality Management [QM], citing two contrasted points of view from international practitioners and researchers. …”
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La ley de seguridad interior en México: entre la razón de Estado y la justificación de los derechos humanos = The law of internal security in Mexico: between the reason of State an...
Published 2018“…Two operative concepts guide the analysis: reason of State and human rights, both present in the implicit justifications of those who promote the law, and in those of its detractors, who qualify it as a violation of human rights. In this last point, we concentrate on reviewing two unconstitutionality actions presented by the National Commission of Human Rights and by a group of opposition legislators who did not vote in favor of the LSI in the Sixty-Third Legislature. …”
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Contexto social y personalidad resistente en el deportista de Centroamérica
Published 2017“…The results showed that, from athletes’ point of view, themselves and their skills, as well as coaches, are the factors of social context that mostly influence hardiness. …”
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