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Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived...
Published 2016“…Service encounters where the employee matches with the customer, is the time where they test all organizational intentions and where the customer receives attention. It is at this point where research has emphasis. Resumen: La lealtad sigue siendo uno de los principales temas y preocupaciones para los investigadores y practicantes. …”
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La evolución de la figura del outsourcing en el marco jurídico y fiscal mexicano
Published 2019Get full text
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Desarrollo sustentable: fundamentos, perspectivas y limitaciones (Sustainable development: fundamentals, prespectives & limitations)
Published 2004“…The failed intents of the conciencious man, since the Declaration of Stockholm (1972), in search of solutions to the environmental problems are pointed out, and the interests of the superpower conglomerates as a hinderance to the advancement of the sustainable development are mentioned. …”
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Desarrollo sustentable: fundamentos, perspectivas y limitaciones
Published 2004Get full text
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Predictores de las tendencias morales asociadas al uso de Facebook
Published 2018Get full text
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Nueva gestión pública y gobernanza: desafíos en su implementación = New public management and governance: challenges in implementation
Published 2013“…As elements of change management in the form of highlights strategic management and quality management with participatory component that characterizes the new governance model. Finally we point out some of the challenges that the model itself mean for society and civil society organizations.…”
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Música y gordofobia. Las canciones populares en el México de los sesenta
Published 2024Get full text
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Expectativas de los estudiantes de primer ingreso en la Maestria en Contaduría: Caso FACPYA (Expectations of first year students in the master of accounting: Case FACPYA)
Published 2013“…The results indicate, among other things, that the two main areas of interest for future work to students are the Finance and Taxation, and that their interest is directed to work in the private sector in a corporate or large firm, practically leaving out the public sector. Experton points out that the learning process is easier to students through laboratory practical situations followed by lectures given by the professor, and videos of case studies. …”
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El español neutro en el doblaje latino: La imposición a través de luchas simbólicas
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El valor de la cartera de clientes de empresas de telecomunicaciones en México (The value of customer portfolio for telecommunication companies in Mexico)
Published 2006“…Nevertheless, only few companies have bothered to evaluate if their desirable individual customers are, from the risk stand point, are desirable collective customers based on the customers´ value change. …”
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La ley de seguridad interior en México: entre la razón de Estado y la justificación de los derechos humanos = The law of internal security in Mexico: between the reason of State an...
Published 2018“…Two operative concepts guide the analysis: reason of State and human rights, both present in the implicit justifications of those who promote the law, and in those of its detractors, who qualify it as a violation of human rights. In this last point, we concentrate on reviewing two unconstitutionality actions presented by the National Commission of Human Rights and by a group of opposition legislators who did not vote in favor of the LSI in the Sixty-Third Legislature. …”
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