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    Emociones percibidas por los clientes en los encuentros de los servicios para garantizar la lealtad en una relación a largo plazo: Revisión teórica preliminar (Emotions perceived... por Garza, Israel

    Publicado 2016
    “…Service encounters where the employee matches with the customer, is the time where they test all organizational intentions and where the customer receives attention. It is at this point where research has emphasis. Resumen: La lealtad sigue siendo uno de los principales temas y preocupaciones para los investigadores y practicantes. …”
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    Motivos de los estudiantes de la zona centro de México para elegir la licenciatura en nutrición por Coronel Núñez, Samuel, Pineda Sales, Isabel, Díaz García, Rafael, Reyes Méndez, Jorge Joel

    Publicado 2019
    “…The reasons were that were pointed out more frequently, both by the students who started the degree and by those who were close to concluding it were: a) Interest in working in the clinical area, b) Vocational orientation, c) Because in their family they had a problem of health related to nutrition. …”
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    ¿Cuánto cuesta la calidad? por Cruz Álvarez, Jesús Gerardo

    Publicado 2005
    “…In this article the eonomic impact of of quality on operation costs of the ompanies, highlithing tow following factors: 1) poor quality cost, and 2) quality cost are pointed out is described. The theory behind the quality cost is discussed and a case in the metropolitan area of Monterrey with the objective of exploring the fenomenon of quality and its imoact on the related costa is given. …”
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