Design of a performance assessment instrument for blind employees of a social enterprise
Dialogue Social Enterprise (DSE), an expanding German franchising social business, requires to maintain quality in the performance of its tour guides worldwide for its branch Dialogue in the Dark (DiD). DiD offers exhibitions and other products in the “dark” around the world. Additionally, DSE wa...
| Autor principal: | |
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| Formato: | Tesis |
| Lenguaje: | inglés |
| Publicado: |
2011
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| Acceso en línea: | http://eprints.uanl.mx/2540/1/1080224766.pdf |
| _version_ | 1824344944750362624 |
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| author | Macías Quezada, Jesús José |
| author_facet | Macías Quezada, Jesús José |
| author_sort | Macías Quezada, Jesús José |
| collection | Tesis |
| description | Dialogue Social Enterprise (DSE), an expanding German franchising social business,
requires to maintain quality in the performance of its tour guides worldwide for its branch
Dialogue in the Dark (DiD). DiD offers exhibitions and other products in the “dark”
around the world. Additionally, DSE wants to develop human resources tools to offer to
its licensees.
Thus, DSE proposes a first phase of research and design of an action plan. A second
testing phase can be offered if the action plan can go beyond licensees policies constrains.
Considering that the position of tour guide is unique since it is performed exclusively by
visually impaired people, based on theoretical research and on DSE data gathering and
analysis, and supported by a DSE panel of experts, this research proposes a design of a
blind tour guides’ performance multisource assessment instrument through the action
research method. |
| first_indexed | 2025-02-06T00:36:21Z |
| format | Tesis |
| id | eptesis-2540 |
| institution | UANL |
| language | English |
| last_indexed | 2025-02-06T00:36:21Z |
| publishDate | 2011 |
| record_format | eprints |
| spelling | eptesis-25402019-11-28T18:27:44Z http://eprints.uanl.mx/2540/ Design of a performance assessment instrument for blind employees of a social enterprise Macías Quezada, Jesús José Dialogue Social Enterprise (DSE), an expanding German franchising social business, requires to maintain quality in the performance of its tour guides worldwide for its branch Dialogue in the Dark (DiD). DiD offers exhibitions and other products in the “dark” around the world. Additionally, DSE wants to develop human resources tools to offer to its licensees. Thus, DSE proposes a first phase of research and design of an action plan. A second testing phase can be offered if the action plan can go beyond licensees policies constrains. Considering that the position of tour guide is unique since it is performed exclusively by visually impaired people, based on theoretical research and on DSE data gathering and analysis, and supported by a DSE panel of experts, this research proposes a design of a blind tour guides’ performance multisource assessment instrument through the action research method. 2011 Tesis NonPeerReviewed text en cc_by_nc_nd http://eprints.uanl.mx/2540/1/1080224766.pdf http://eprints.uanl.mx/2540/1.haspreviewThumbnailVersion/1080224766.pdf Macías Quezada, Jesús José (2011) Design of a performance assessment instrument for blind employees of a social enterprise. Maestría thesis, Universidad Autónoma de Nuevo León. |
| spellingShingle | Macías Quezada, Jesús José Design of a performance assessment instrument for blind employees of a social enterprise |
| thumbnail | https://rediab.uanl.mx/themes/sandal5/images/tesis.png |
| title | Design of a performance assessment instrument for blind employees of a social enterprise |
| title_full | Design of a performance assessment instrument for blind employees of a social enterprise |
| title_fullStr | Design of a performance assessment instrument for blind employees of a social enterprise |
| title_full_unstemmed | Design of a performance assessment instrument for blind employees of a social enterprise |
| title_short | Design of a performance assessment instrument for blind employees of a social enterprise |
| title_sort | design of a performance assessment instrument for blind employees of a social enterprise |
| url | http://eprints.uanl.mx/2540/1/1080224766.pdf |
| work_keys_str_mv | AT maciasquezadajesusjose designofaperformanceassessmentinstrumentforblindemployeesofasocialenterprise |